Privacy

At Busi-Jacobsohn, your privacy is of the utmost importance to us and we are committed to protecting our users’ privacy whilst providing a personalised and valuable service. When we use the terms “we,” “us” or “our,” we are referring to Busi-Jacobsohn.

Busi-Jacobsohn is registered in England and Wales (10888811) and our registered office is Busi-Jacobsohn Wine Estate, Blackdon Farm, Eridge Green, East Sussex, TN3 9HX.

This privacy policy applies to all personal information we collect or process about you through our site (www.busijacobsohn.com). ‘Personal information’ is information, or a combination of pieces of information, that could reasonably allow you to be identified. We’ll explain in detail what personal information we may collect, how we use it and where we store it. We promise to always treat your personal information as confidential and in accordance with applicable data protection legislation.

By visiting and submitting information via our site, you are accepting and consenting to the practices described in this policy. If you have any questions or concerns, please don’t hesitate to get in touch on + (44) (0)7590 181718, write to us at Busi-Jacobsohn Wine Estate, Blackdon Farm, Eridge Green, TN3 9HX or email us on info@busijacobsohn.com.

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

 

What will we cover in this privacy policy?

• Who we are
• Information we collect and how we use it
• Cookies
• Confidentiality and security
• Access and correction
• Your rights
• Changes to our privacy policy
• How to contact us

 

Who we are

Busi-Jacobsohn is a family run wine estate located in the beautiful High Weald of East Sussex, the heart of the growing English wine industry. The wine estate is headed by husband and wife team, Douglas and Susanna who together with their two sons, run the estate which was founded in 2015.

Busi-Jacobsohn is registered in England and Wales (10888811) and our registered office is Busi-Jacobsohn Wine Estate, Blackdon Farm, Eridge Green, East Sussex, TN3 9HX.

 

Information we collect and how do we use it

In order to provide you with the best possible service, we sometimes need to collect information about you. We only ask for information that we have a reason for and will only use this information for the reason it was intended. We will always make it clear at the point you provide us with any personal data what we’ll be using it for. This way, we hope to be as transparent as possible so that you can make an informed decision.

We may collect information about you when you sign up for an account, use a contact form, make a purchase or sign up to our newsletter.

 

Data capture forms

We have a number of data capture forms on our site. These are short forms that allow us to contact you regarding a service or product you have enquired about. We will never contact you for any other reason unless you have opted-in to receive any further communication from us.

We may collect the following information:

• Name: so we know what to call you.
• Address: this is collected for delivery purposes.
• Email address: so we are able to contact you regarding your enquiry, provide you with transactional emails or to send you marketing emails (depending on your opt-in preferences).
• Telephone number: so we can give you a call to deal with your enquiry.

 

Newsletter sign-up

We love keeping you up to date on what we’re doing on the estate. Therefore, we would like to send you information about products and services of ours. If you have consented to receive marketing through our newsletter sign-up, you may opt out at any time. In every email we send, we include an unsubscribe link to make is easy for you to opt-out.

We use Mailchimp to deliver our marketing emails which is a secure, cloud-based software provider. You can read more about their privacy policy here.

We will never automatically sign you up for email newsletters. You have the right to stop us from contacting you for marketing purposes, and if you no longer wish to be contacted for marketing purposes, please email info@busijacobsohn.com.

 

Online payments

We understand how important online security is for our customers when they make a purchase online. That’s why if you purchase a product or make a transaction through our online store, we use a carefully selected payment software provider to ensure we are minimising any risks. We never store your payment details on our site.

 

Cookies

What is a cookie?

A cookie is a small text file that is stored on your computer when you visit certain web pages. It isn’t a program and doesn’t actively do anything on your computer. Cookies help us to tailor information and marketing messages that best suit you, so we can provide you with a more personalised experienced based on your browsing history. Cookies do not harm your computer.

If you don’t wish to enable cookies, it means that your experience of using our site may be impaired – as some of the cookies that we use help us to identify and resolve errors. As mentioned, we also use cookies to allow us to determine relevant related products or information to show you when you’re browsing, helping you to find what you’re after, quicker.

For detailed information on cookies, and how to manage them, you can read more about them at https:/www.allaboutcookies.org.

 

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. This information cannot be tracked back to you. We may collect the following non-personal data via Google Analytics when you use our site.

• Device type
• Location
• Browsing activity

We mainly review this information to help us continuously make improvements to our site that will improve your experience with our website and services. To find out more about Google Analytics and how they process information collected through our website, visit the Google Analytics privacy policy.

 

Confidentiality and security

Here at Busi-Jacobsohn, the confidentiality of your information is of upmost importance to us. Because of this, we make sure that any information you provide us with will be held securely and in accordance with the relevant Data Protection laws. We chose our software providers very carefully and constantly review their data protection policies to ensure we are holding our data with reliable, secure cloud-based software.

Your personal information will not normally be disclosed for marketing purposes with other companies. In some circumstances however, we may need to disclose your personal information to a third party, so that they can provide a service that you have requested. Any information about you that we pass to a third party will be held securely by that party. We only work with carefully selected third parties so that we can ensure they share our concerns over personal data and privacy.

We would like to mention that in rare cases, we may disclose your personal information if we reasonably believe we are required to by law, regulation or other government authority or to protect the rights and property of Busi-Jacobsohn, its affiliates or the public.

 

Legitimate interests

The lawful basis (under the General Data Protection Regulation – GDPR) for us processing data is “Legitimate Interest” – and all personal information collected is up-to-date to the best of Busi-Jacobsohn’s ability.

We only usually collect and process personal information from you when you have given us your consent. Other scenarios for processing might be to complete and perform a contract with you, or where the processing is in our legitimate interests and is not overridden by your data protection interests or rights and freedoms.

If we are collecting information to use based on legitimate interests, we will make it clear at the relevant time what those interests are.

 

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal data, please email info@busijacobsohn.com or write to us at the following address: Busi-Jacobsohn Wine Estate, Blackdon Farm, Eridge Green, East Sussex, TN3 9HX.

We want to make sure that your personal data is accurate and up to date. You have the right to ask us to correct or remove information you think is inaccurate.

You also have the right to be forgotten. If you would like us to start the process of removing your data, please let us know using the above details.

 

Your rights

You have a number of rights over how your data is processed and can exercise these rights at any point. We have provided an overview of these rights below together with what this means for you.

• The right to be informed. We hope we’ve been as transparent as possible in this privacy policy. However, if there’s anything that you aren’t sure of, please contact us and we’ll do our best to make sure you fully understand our processes.
• The right to access and rectification. As mentioned, you have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us.
• The right to data portability. The personal data you have provided us with is portable. This means it can be moved, copied or transmitted electronically under certain circumstances. If this is something that you require, please contact us.
• The right to be forgotten. Under certain circumstances, you have the right to request that we delete your data. If you wish to delete the personal data that we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements.
• The right to restrict processing. Under certain circumstances, you have the right to ask to restrict the processing of your personal data when processing is based on a legitimate interest pursued by Busi-Jacobsohn, e.g for marketing purposes. Details will be in our privacy policy if we intend to use your data for such purposes.
• The right to object. Under certain circumstances, you have the right to object to certain types of processing and to unsubscribe.
• The right to lodge a complaint with a Supervisory Authority. You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your personal data.
• The right to withdraw consent. If you have given your consent to anything we do with your personal data, you have the right to withdraw this consent at any time. If you want to discuss anything in terms of processing, please contact us.

Emails sent to you from Busi-Jacobsohn always include a clear unsubscribe link in the footer. If you signed up to receive emails from us but have now changed your mind, simply click on the unsubscribe hyperlink and we will instantly unsubscribe you from any future emails. We will add your email address to a suppression list to ensure that you are not contacted again, and all other data will be removed.

• Rights related to automated decision-making. You have the right not to be subject to a decision which is based solely on automated processing and which produces legal or other significant effects on you. In particular, you have the right:
  • to obtain human intervention;
  • to express your point of view;
  • to obtain an explanation of the decision reached after an assessment; and to challenge such a decision.

 

Changes to our privacy policy

We’re constantly reviewing our data protection processes and because of this, we may change this privacy policy at any time. Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified by email or via a notification on our site so you are informed.

 

Contact

Thank you for taking the time to review our privacy policy. Please don’t hesitate to get in contact with us about any of the information stated within this privacy policy. If you have any questions about the information we hold about you or if you have a complaint, please get in touch using the following details.

Email us at: info@busijacobsohn.com

Call us on: + (44) (0) 7590 181718

Or you can write to us at:

Busi-Jacobsohn Wine Estate

Blackdon Farm

Eridge Green

East Sussex

TN3 9HX

 

This privacy policy was last updated in July 2018.